We have a relatively simple website and I had no problem getting the site up and running from scratch. It took a lot of youtube videos of setting up Wordpress, installing templates and utilities, but I got there. The hosting site worked as advertised and to my knowledge we've had 100% uptime and user response time has been good.
My impression is they are a true hosting company and there's probably not a lot of handholding if you don't know what you're doing.
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