Shared Hosting

If you want a web-host where an actual human being returns your e-mails, then host-ed is definitely for you. I usually get a reply within an hour, and they're always polite and friendly. Good communication and customer service is key to a great web-host, and host-ed has these qualities in spades. 5 out of 5 for customer service! Elsewhere everything else is great; prices, storage space, bandwidth etc.