How To Make Your Support Service Efficiently?

If you spend a lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing status (not yet read/answered/requires additional consultation), who is involved in providing a response, and of having a complete list of requests from the same customer for reference.

Experience shows that using a regular email client (e.g., Outlook, Thunderbird, Gmail) does not give the whole picture quickly nor in a convenient way. It has been proven that providing high-quality customer support is only possible using special customer service software — we recommend our iKode service desk X.

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7 Answers

24x7servermanagement answered 3 years ago
24x7servermanagement answered 3 years ago

Main thing is, you should have the quality technical staff with adequate knowledge. If there is ticketing system then you should have the low response time so customers won't need to wait for the answers. There should be ticket feedback system so clients can suggest their views too.

There should be proper reply to the customers in the proper way.

If there is live chat system then reply should be there within minute.

The ticket thread should not be just long, it should be resolved in less response.

The way of answering is also important so you can arrange them the session.

PhilTechie answered 3 years ago
PhilTechie answered 3 years ago

WHMCS is a great way to bill your customers or implement a shopping cart on your online store. Every business needs automation at some point and the sooner you get WHMCS the more time you will have tending to the important matters. Invoicing, billing and announcements can all be automated by using WHMCS and it makes your job really easy. Manually doing these menial tasks require a lot of input from you and can make you lose precious time which is better implemented elsewhere.

Mark Barnett answered 3 months ago
Mark Barnett answered 3 months ago

Do not delay to resolve your customers' problems or issues, make the Support service an efficient process. In less time, resolve more issues of your clients. Furthermore, track the status of every client's query and issues, whether it is pending or resolved. It has been proven that Odoo's support is a high-quality customer support service that always is to resolve customer issues as quickly as possible.

Saurabh Mathur answered 2 years ago
Saurabh Mathur answered 2 years ago

To make your service support efficient, follow these steps:-

1. Commit from the top.
2. Multiple efficiency from technology
3. Provide several support option
4. Make your website more user-friendly
5. Surprise them
6. Delegate the right tasks

Rahul Vaghasia answered 8 years ago
Rahul Vaghasia answered 8 years ago

I love WHMCS and their built in support system. But it is way behind the professional support desk software. Hope they will start working on improving that.

Mesas answered 8 years ago
Mesas answered 8 years ago

most of people use their hostings email auto responeders for set up replies till they get to it that day

Ezbnc answered 8 years ago
Ezbnc answered 8 years ago

I vote for clientexec not only a ticket support system but a billing manager too.

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