Will I get customer support on free webhosting plan?

I once used a hosting service from a website builder Weblium. It has a free limited version with a domain which includes weblium.site. But as to customer support, I was surprised, that they answered actively, even though I was a free user.

Most of the webhosts don’t offer any kind of customer support with the free plan. However, some webhosts offers limited live chat, phone and email support.

                                            I once used a hosting service from a [website builder](http://weblium.com) Weblium. It has a free limited version with a domain which includes weblium.site.

But as to customer support, I was surprised, that they answered actively, even though I was a free user.