Their server hardware is one of the best in the industry. They use server grade supermicro servers which are very reliable. Another example of their techs dedication is when a few weeks ago, while setting up my server, I posted a trouble ticket at 3:00 Am Pst and I got a reply at 3:04 Am Pst from the techs. And guess what, the tech gave me the correct answer. If you want the best hardware and support, Softlayer is the way to go. I personally assure you that you will not be disappointed.