DomainRacer
0
Helpful
0 of 0
found this helpful

“Horrible experience”


No

6 Month

Shared Hosting

The company had a decent cpanel options available and had a pretty competitive price. I had been with them for almost a year and had no major or serious issues, I even left a positive review at the time.

I enjoyed my stay with domainracer for a while. Everything worked fine up until there were a database server error on their side. As a web development company and reseller hosting provider, our livelihood depend on the hosting services. The issue continued for 2-3 days when most of the time the server stayed offline. Domainracer website, email and cpanel were offline as well. Any attempt to contact them failed (We tried sending a message in facebook, direct mail and even calling the number listed at their whois details through skype). Even after the error was presumably fixed, we saw the issue a few more times before it was fully fixed. The extended downtime caused 3 of our clients to request cancellation of the services.Once we were able to contact them, they promised that the error was fixed and were "extremely sorry" for the inconvenience. As there were only a few days left before we had to renew our hosting service, and although we didn't yet decide if we want to continue using their services or move to a more reliable hosting provider we asked them politely to change the billing cycle to 1 month so we would at least have the time to move our clients to the new server if we do decide we want to switch providers. Their answer was that the minimum cycle is 3 months. Their answer, combined with the fact that we only had a few days of hosting before paying 3 months upfront left us hostage, practically we had to pay 3 times the price of one month for the chance to move our client's websites to a new server.We did try to contact them again and requesting cancellation of the service and requested a partial refund for the remaining time but were sent some downtime sheet, implying that everything was according to the agreement. They refrained giving a direct answer and just kept talking around it.Dont let the cheaper prices fool you, keep your distance from that company. Horrible experience.

Company Executive

Yes

Don't Know

Better pay a premium price for a good service rather than have your websites down for days and then get your data held hostage and be required to prepay for next 3 months in order to retrieve it.and move to another host.


1 Comment

Sagik K
EDIT: Threatening clients 1 week ago

After posting the bad review, suddenly the company contacted me, out of the blue, after they were ignoring me for more than a month. They did offer a refund which I refused as this goes against my principals but I did promise to soften up my review.
The next message was a threat that if I were not to remove the review they will start writing bad reviews for my client's websites (I'm a reseller host), which is highly unprofessional and childish. I have attached the original message I have received from them.

https://i.imgur.com/FUZGb02.jpg

0
Helpful
0 of 0
found this helpful

Anonymous
Share This Review