Hostwinds Research Report

http://www.hostwinds.com
  • Overall Rating

    4.28

  • Reliability
  • Pricing
  • Server Speed
  • Support
  • Control Panel
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Hostwinds About Hostwinds


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Hostwinds Windows VPS Plan's Research Report

Prons

100% uptime in our 15 days of testing

Unlimited bandwidth

Free rebuild of Operating System

Cons

Failed to resolve the issue we had reported

10.92 seconds to respond to 500 concurrent connection

Do not provide pre-installed hosting tools

Research summary

The best part of their services is their uptime.

Our Exemplary Methodology

We could have chosen the uncomplicated way out, and simply collated data from the provider’s respective websites. That’s lazy, though. Instead, we undertook, and continue to undertake, an extensive research program to reach a far more objective and scientifically authoritative conclusion for users of our VPS hosting directory. The above analysis indicates some of the information we analyze, and to perform it, we leased a Windows VPS server from Hostwinds and conscientiously monitored it to evaluate their services over a duration of approximately one month. All critical elements were rigorously examined: uptime, backup procedures, support skills, load capacity, as well as any other relevant key features.

Rating Summary
  • Overall Rating
  • Load test rating.
  • Support rating.
  • Backup rating.
  • Uptime rating.

Stress Testing

Left Verticle axis is active users & Right Verticle axis respond to every users and Horizontal axis is showing the time
The URL used to test the load.

This URL was setup and hosted on Hostwinds Windows VPS's server and all tests were performed using this URL.

http://hostwinds.jobs2jobz.com
.Net application hosted.

The application that we hosted on Hostwinds Windows VPS's for stress testing.

Nopcommerce with sample data was hosted while we tested it.
Concurrent users.

Total number of users were simultenously online for stress testing.

500
Test duration.

Total time span lasted to carry out this test.

30 minutes
Load time recorded.

Total number of seconds taken to respond to each connection.

It took 10.92 seconds to respond to each request when there were 500 concurrent users
Test server location.

Location of the load generating server.

The testing server was located in Columbus, US
Location of Hostwinds's VPS server.
Hostwinds Windows VPS's server was located in Oklahoma, US.
Rating - Overall load handling capacity
Our Comments
While we audited, we found the Windows VPS was fairly stable to handle 400 concurrent users of NopCommerce Ecommerce Store with a response time being one second. However, as the number of concurrent users were increased by another 500, it resulted in a higher response time of 10.06 seconds for each user.

Support

  • Technical depth of their service desk.
  • Depth of their knowledgebase articles
  • How easy is their service desk to use?
  • How far they are courteous and patient?
  • How securely they handle sensitive data?
Service desk rating.

Overall performance of their support team.

Service desk availability.

Availability of their support team on live chat, ticket system and phone support.

Live Chat
Phone
Support Ticket
Average time consumed to send the first acknowledgement of a new issue received at their end.
Instant
Within 0 to 3 Minutes
Above 3 Minutes
Error reported to their service desk.

The error that we reported to their service desk.

403 Forbidden
Error resolution time.

The time taken by their service desk to resolve the error.

Within 1 Hour
Within 1 to 4 Hours
Within 4 to 6 Hours
Within 6 to 24 Hours
Within 24+ Hours
Unresolved
Our Comments
Their technical team failed to resolve the Windows based issues. Also, their Windows VPS knowledgebase requires to be improved further.

Backup Report

Backup rating.
Backup frequency.

What is the frequncy of taking backup of your VPS? Daily, weekly , monthly?

Daily
Backup facility.

How do they backup your VPS? Whether they backup your VPS as a virtual disk or they take file level backup?

Free / Complimentary
Virtual disk level backup
File/Folder level backup
Paid
Virtual disk backup
File/Folder level backup
Restoration requested.

We requested them to restore our data from the available backup.

Not requested
Restoration result.

What was the result of our data restoration request?

Not Applicable
Our Comments
They offer paid file level backup. Any offering of complimentary backup will add up to value addition.

Uptime Report

Server uptime rating.
The URL used to monitor uptime.

This URL was setup and hosted on Hostwinds Windows VPS's server and all uptime tests were performed using this URL.

http://hostwinds.jobs2jobz.com
Uptime test duration.

Total time span lasted to carry out uptime monitoring test.

15 Days
Server uptime recorded.

Total server uptime recorded during the test period.

100%
Uptime monitoring tool.

The tool that was used to record uptime of Windows VPS server.

Uptimerobot.com
Our Comments
During our test, we didn't face any downtime. In this research, we undertook a test to monitor uptime of thier Windows VPS for a period of 15 days using Uptimerobot.com tool. The service we checked was HTTP on port 80.

Pre-installed Tools

Server roles installed.

List of the server roles that were pre-installed by Hostwinds when the Windows VPS was setup.

IIS
DNS
FTP
Application softwares.

List of the application softwares that were pre-installed by Hostwinds when the Windows VPS was setup.

.Net framework
Control Panel
Document processing tools like Notepad++
WebpI
MSSQL Db server
MYSQL Db server
Email Server(SmarterMail or MailEnable or similar)
PHP & PHP Manager IIS
Free usable disk on VPS.

The amount of usable disk space after the installation of operating system and other applications.

54GB out of total 70GB

Perks

Unlimited bandwidth.

Do they offer unlimited bandwidth option?

Yes
Upload Speed

File upload speed to their server

226.48 Mbps
Download Speed

File download speed from their server

653.18 Mbps
Rebuild of operating system.

Do they offer rebuild of operating system at no additional cost?

Yes
Free domain name registration.

Do they offer free domain name registration with your Windows VPS order?

No
Green hosting.
No
Our Comments
In this research, we verified the additional perks offered by Hostwinds along with their Windows VPS plan. Please see the list of the perks available when you sign up.

Hostwinds Screenshots

Hostwinds Screenshots

Hosting Assured Seal

Our Hosting Assured Seal is the most trusted mark on the Internet. Our Hosting Assured Program will help you to find right hosting plan without the Hessle.

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Enquiry Message Box

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Contact Details

Peter Holden (CEO)
Peter Holden

Data Center Location

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Dallas US

Dallas (US)

Seattle US

Seattle (US)

Recommendations

Christian Kilpi

"They were very helpful with my problem and resolved with no problems. I would recommend the help I have received. And I am very pleased with their services. And they are online around the clock. Thanks. "

Published on Dec 07, 2017

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Hostwinds

TheWebHostingDir gives you an inside look at web hosting at Hostwinds, including price, reviews, data center locations, and more. This is the Hostwinds company profile.